Privacy Policy

Last updated: 2 July 2026

1. Introduction

AI Income Vertex Pte. Ltd. (UEN 202948317M), registered at 152 Beach Road, #14-01 Gateway East, Singapore 189721 ("AI Income Vertex", "we", "us", or "our"), is committed to protecting the personal data of individuals who visit our website at https://aiincomevertex.one, enquire about our services, enrol in our training programmes, or otherwise interact with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Singapore's Personal Data Protection Act 2012 (No. 26 of 2012), as amended ("PDPA").

By using our website, submitting an enquiry form, enrolling in a programme, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under the PDPA, we will obtain your explicit consent before collecting or processing your data for the stated purposes.

2. Data Controller

The data controller responsible for your personal data is AI Income Vertex Pte. Ltd. For any data protection enquiries, requests to exercise your rights, or complaints regarding our handling of personal data, please contact us at [email protected] or write to our registered address above. We will respond to all legitimate requests within thirty days, in accordance with PDPA requirements.

3. Personal Data We Collect

We collect personal data that you voluntarily provide to us, as well as certain technical data collected automatically when you visit our website. The categories of personal data we may collect include:

3.1 Information You Provide Directly

• Contact information: Full name, email address, phone number, and mailing address when you submit our contact form, enrol in a programme, or correspond with us.
• Enrolment information: Programme preferences, professional background, employer name (for corporate participants), dietary or accessibility requirements, and payment-related information necessary to process enrolment.
• Communication records: Content of messages, emails, and other correspondence you send to us.
• Consent records: Records of PDPA consent provided via our contact form or enrolment process, including the date and scope of consent.

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, referring URL, pages visited, time and date of visits, and time spent on pages.
• Cookie data: Information collected through cookies and similar technologies as described in our Cookie Policy.

3.3 Information We Do Not Collect

We do not intentionally collect sensitive personal data such as NRIC numbers, financial account details, health records, or biometric data through our website contact form. Payment processing for programme enrolment, when applicable, is handled through secure third-party payment processors who maintain their own privacy policies. We do not collect personal data from individuals under the age of eighteen without parental or guardian consent.

4. Purposes of Collection and Use

We collect and use your personal data for the following purposes, which are considered legitimate business purposes under the PDPA:

• To respond to your enquiries submitted via our contact form or email.
• To process programme enrolments, manage your participation, and deliver training services.
• To communicate with you about programme schedules, materials, updates, and post-course support.
• To issue certificates of completion and maintain training records.
• To process corporate training bookings and liaise with your organisation's designated contacts.
• To improve our website, programmes, and services based on aggregated usage patterns.
• To comply with legal obligations, including record-keeping requirements under Singapore law.
• To protect our legal rights and defend against claims or disputes.
• To send marketing communications about our programmes, where you have provided consent or where permitted under the PDPA. You may opt out of marketing communications at any time.

We will not use your personal data for purposes other than those stated above without obtaining your additional consent, unless permitted or required by law.

5. Legal Basis for Processing

Under the PDPA, we rely on the following bases for processing your personal data:

• Consent: Where you have provided explicit consent, such as ticking the PDPA consent checkbox on our contact form or agreeing to marketing communications.
• Contractual necessity: Where processing is necessary to fulfil our contract with you, such as delivering a training programme you have enrolled in.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services or ensuring website security, provided these interests are not overridden by your rights.
• Legal obligation: Where processing is required to comply with applicable laws and regulations in Singapore.

6. Disclosure of Personal Data

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may disclose your personal data to the following categories of recipients, subject to appropriate safeguards:

• Service providers: Third-party vendors who assist us with email delivery, website hosting, payment processing, and IT infrastructure. These providers are contractually bound to process data only on our instructions and maintain appropriate security measures.
• Corporate clients: Where you participate in a corporate training programme, we may share attendance records and completion status with your employer's designated HR or L&D contact.
• Legal and regulatory authorities: Where required by law, court order, or governmental regulation.
• Professional advisers: Lawyers, accountants, or auditors where necessary for legal or compliance purposes.

Any cross-border transfer of personal data outside Singapore will be conducted in compliance with the PDPA's transfer limitations, ensuring that the recipient country provides a comparable standard of protection or that appropriate contractual safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

• Contact form enquiries: Retained for twenty-four months from the date of submission, unless an enrolment relationship is established.
• Enrolment and training records: Retained for seven years from the date of programme completion, in accordance with Singapore business record-keeping practices.
• Marketing consent records: Retained for the duration of the consent plus twelve months after withdrawal.
• Website analytics data: Retained in aggregated, anonymised form indefinitely; raw logs retained for twelve months.

When personal data is no longer needed, we will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls limiting data access to authorised personnel, secure storage of physical and digital records, and regular review of our security practices. While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify affected individuals and the Personal Data Protection Commission of Singapore of any data breach that is likely to result in significant harm, as required by the PDPA.

9. Your Rights Under the PDPA

Under Singapore's PDPA, you have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request correction of inaccurate or incomplete personal data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to limit processing: You may request that we limit the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at [email protected] with sufficient information to verify your identity. We will respond within thirty days. If you are dissatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at https://www.pdpc.gov.sg.

10. Third-Party Links

Our website may contain links to third-party websites, including AI platform providers (OpenAI, Anthropic, Google, Microsoft) and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

AI Income Vertex Pte. Ltd.
152 Beach Road, #14-01 Gateway East
Singapore 189721
Email: [email protected]
Phone: +65 6981 4527